FAQ
Yes! You can select the shipping method for items at the checkout. You can choose to have it delivered by standard couriers (which includes tracking) or delviery by the seller (not tracked).
Yes, you can purchase from simulateneuosly purchase from multiple sellers in the one checkout, however delivery calculation may not be available. It is reccomended to seperately checkout for each seller.
You must be an ABN holder within the cabinet making indutry to purchase. Your account is assessed on sign up for elegibility.
Unfortunately, we can not cater for users who do not have an ABN. BTA is a managed marketplace for cabinet making businesses.
If you can not see any prices, it lis likely you are not logged in to an account. If you are logged in and you can not see the prices, please contact our support team.
We offer a range of payment methods suitable for businesses such as Credit Card, Bank Transfer (via PayID), Trade Credit, and more. Some payment methods are subject to eligibility requirements. Please contact our support if a preferred payment method is not yet available to you.
You can sell any item that is in our product catalogue. BTA is a marketplace for the joinery and cabinet making industry, If you can not find an item that you feel should be available, contact us and we will gladly add it in for you.
Our catalogue is constantly growing and we welcome any brands that are not yet in there to contact us.
We are proud to have a partnership with Stripe. Once you have set up your Stripe account (link sent at sign up) you can receive payments instantly to your account for completed order. You can track the availability of funds in your financial section of your selling tab.
Most accounts are approved within 24 hours. In some cases pro/enterprise level accounts can take a few days to verify.
Certainly! As a member you get access to our assisted listing service. You can book in a time and we will come to you to assist in setting up your store with your products (Currently availble in Mel/Syd Regions). Alternatively, you can send us a list of your products and we will add these for you within 24 hours.
Vendor ratings is the rating given to you by the platform based on an algorithm of your order fulfillment rate, quantity of successful orders, time to respond, and more. If you have low vendor rating and not sure why, please speak to us and we will gladly assist you.
When an order is placed, you will receive a notification for you to confirm the items availability. If available, you simply accept the order from the email or by changing the status to "awaiting payment" in the orders section of your selling tab. The customer will then be notified to proceed. If not available, you can change the order to "cancelled". Note: Order fulfillment affects your seller rating, so it is recommended that you keep your listings up to date to avoid cancelling orders and reducing your rating.
