1. General

As a multivendor marketplace, our platform facilitates transactions between buyers and sellers. Our Returns Policy has been designed to ensure a fair and consistent approach to returns while promoting transparency and cooperation.

2. Change of Mind

We, as a platform, do not facilitate change of mind returns on behalf of buyers or sellers. 

3. Free Re-Listing of Unwanted Products

We gladly offer an alternative solution for purchasers who have a seller account who no longer require a product they have purchased. You may re-list this item for sale, regardless of your subscription. Here's how it works:

• Log in to your BTA account.
• Navigate to the "product catalogue" to find the item.
• Select "Sell this".
• Add your re-sale price
• Your product will become available for sale on the marketplace.

Please note that the re-listing of a product is subject to our standard listing and eligibility guidelines. You must ensure that the product complies with these criteria before re-listing it. Any applicable fees or commissions associated with the sale will still apply.

4. Quality Assurance

We take the quality and accuracy of product listings seriously. If you receive a product that significantly differs from its description or is not as expected, please follow these steps:

• Contact the seller directly to organise a return
• If the sellers does not respond or there is a dispute about a product, contact us and provide detailed information about the issue, including photos if necessary. We will make every effort to facilitate communication and mediation between the buyer and seller, and if necessary, involve our quality assurance team in the process.

We aim to address such issues promptly to ensure that buyers have a satisfying shopping experience.

Thank you for being a part of Board Traders Australia. If you have any questions or require further assistance, please do not hesitate to contact us.

1300 280 508

[email protected]

Version: Version 1 [3rd November 2023]